Create Workflow for Interactive Services

The Workflow application enables authorized users to create and assign workflow to various other applications including Action Center & Payment Center.  At a future point in time, eGov will enable Workflow to control content publishing (e.g. for content approval processing).  

The Workflow button takes to a page that lists current Workflows (likely, several default workflows will have already been created).  You can either modify, delete or copy a Workflow via the action buttons in front of each item.

The following options are available when adding or modifying Workflow:

• General – Associate this workflow to Interactive Items (e.g. Payment Center and Action Center) or to Content Management.  Set the Workflow active and provide description;
  
  
• Workflow – Add Tasks to your Workflow that logically represents steps in the process.  You will be prompted to order this task after or before other tasks.  Note that the last Step is always the RESOLVED state.  See sample screen shot on next page.   
  
  
• Associations – Associate this Workflow to specific departments (e.g. so that the Public Works Department may assign it to their work items) and to specific Applications (e.g. like the Action Center).